When you got an urgent work to be printed out and your printer gives out some issues, it can be the most infuriating moment. But if we have an idea of where to look and how to approach, it could help us save some time. So, let’s start with how to troubleshoot the printer issues.
- Restart the printer: Most of the device problems get sorted by itself when you restart it. In this case, turn off both the computer and printer and then turn it on. If it is a wireless printer then, then restart your wireless router to make sure that the network is functioning properly.
- Power On the printer: If the printer was working properly and not it is not working, then check whether it is receiving the power supply as intended to. The issue could be a loose cable, faulty power outlet or a broken power supply. For the cable issue, the cable could have been damaged or pulled out of the printer.
Next, check the printer by plugging into a known working outlet or plug a known working printer in the faulty outlet.
For checking the power supply issue, check the power switch at the back of the printer near the power connector whether it is on or not.
- Data connection: For the printer to operate it needs data from the computer it is connected to. So, if your printer uses Ethernet or wireless connection, check if all the connections are working properly or not.
- Error Messages: Usually if the printer working properly, it shows a solid coloured light. But if the light is blinking or showing orange colour, it indicates a printer error likely to be a paper jam or an issue with the ink or toner cartridge. It may not be the standard for all printers, so we need to check the printer manual or visit the company website to look for specific error details.
- No Paper or Paper Jam: You need to make sure that you feed paper in the feeder tray. But, if you still get paper issues even though having paper in the feeder tray, then you can remove the bunch, align and restack it neatly in the tray. Sometimes, printers have different feeder trays for different sizes of paper like A4 or A3. Ensure that you have put the correct size in the tray.
For the paper jam issue, check if the paper is stuck somewhere or partially fed into the printer. You need to open the printer, from the access panel, you get to the rollers where the paper can be extracted carefully.
- Ink and Toner: If the print product is coming out terribly with smudges, faded ink, or poor image quality, it may have issues with the ink or toner. It may be solved by replacing the cartridge. In the case of smudges, print several blank sheets and they will fade away.
- Window Woes: Sometimes the printer problem is related to the computer and operating system whether the printer is compatible with your system or not. To check this, go to Printers and Scanners setting. If you can see your printer listed, it means the printer is compatible with your system. You can also see an option “Open Queue” where you can check if any print job is stalled, you can cancel them if it is messing up with your current print job and clean up the pipes.
- Software Issues: When your printer is physically fine but sometimes the issue lies with the driver and software. So, you can reinstall both the drivers and software and if the problem still persists, then delete the printer and try to reinstall it.
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