There are currently 4.66 billion active internet users worldwide, meaning 65.6% of the entire world’s population has internet access.
There is nothing more annoying than your wifi connected successfully to your device but having no internet connection. At one point or another in our lifetime, we have all bumped into this type of issue, whether it be at home, school, or work. There are a variety of different reasons as to why we have internet connectivity issues.
Before even attempting anything, you need to ensure our internet connection is actually the issue.
If you have 2 devices, test them out. Connect to the WiFi using your laptop and your phone, do you receive no internet connection on both devices? If yes, that means the issue is actually to do with the connection, if no, the issue has to do with the device.
If you have access to mobile data, go to your Internet Service Providers (ISP) website, Twitter, or Facebook page to see if they have posted any updates that the internet is experiencing an outage in your area. You can even visit other websites or download applications, where you simply type in the address you are at to see if others are also reporting outages. Alternatively, if you have no access to the internet at all, give your ISP a call to see if the internet is down for everyone in your area. This should be one of the first steps you follow, as you could be wasting valuable time trying to fix the internet connection when you can’t.
Adding to that, you should also try visiting a few different websites. This is to ensure that all websites don’t work, meaning the problem is actually the internet connection. For example, you could be trying to access Twitter that’s not working, however, you go to Facebook and it works, meaning there is no problem with your internet connection. The reason why Twitter didn’t work is on their end, not your end.
Did you pay your internet bills? Sometimes users wonder why their internet connection is down but forget they haven’t paid their monthly internet bill! Most ISPs today provide automatic payments, so it is a good idea to look into that to avoid issues like this happening again.
Now we know our internet connection is actually the issue, Let’s have a look at some troubleshooting tips to get our internet connection back up and running again.
The first and most simple solution that your should attempt would be unplugging and replugging our modem and our router, and also restarting our device as one or the other might need a quick reboot. Wait a few minutes and see if your receive an internet connection. You can check if you’re receiving a connection by looking at the LED lights on your equipment. If you see a green light flashing or solid on the LED labeled ‘Internet’ or ‘WAN’ or an icon of the earth, it means you are receiving an internet connection. If the LED is red or there is no light at all, you still have internet connectivity issues.
If you have a spare ethernet cable lying around, use it! Swap it out with your current one and see if the connectivity issue is fixed. Cables don’t last forever, or they could even possibly be damaged by pests.
You should always have a look at who’s using your WiFi. To do this you will need an internet connection, so use your mobile data. You will need to log in to your router’s interface which could be through a browser or application, and then once logged in, you will need to go to the connected devices tab. From here, you can see who is connected to the WiFi and ask around if any of the people using these devices are taking up too much internet speed by using up the bandwidth. From here, you can also check if you see any unknown devices that are connected and simply boot them off. If you do boot off an unknown device, it is also good to change your WiFi passport to prevent it from happening again.
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