Helpdesk Job Training and Certifications Required for Jobs | Blog

Aug 24
Helpdesk job

Helpdesk Job Training and Certifications Required for Jobs

Help desk technicians are of high importance in the IT industry, as they help organisations with technical issues which are crucial for business.

IT help desk technicians provides technical support and troubleshooting services to IT end-users who need assistance with computer hardware and software. There are two main types of help desk technicians i.e. In-house and Remote. Remote help desk technicians support customers with technical issues via phone, online or on-site occasionally. In-house technicians only provide support for internal employees of the organisation they work in.

Help desk technicians have a sound understanding of computer systems. Strong communication skills are very essential because help desk technicians have to effectively communicate solutions to both technical and non-technical professionals. The IT help desk career path is ideal for systematic problem-solvers with an ability for learning and quickly adapt to new skills. Persistence, resourcefulness and a longing to help others are desirable qualities in technical support and help desk roles.

Many IT professionals step into the IT industry as help desk technicians because of the lack of experience and relevant degree, then as they’re exposed to new IT disciplines and technologies, they discover their place and move into other IT roles such as network administrator, Database Administrator or IT security specialist etc.

A university degree is good but not mandatory for entry-level help desk positions, however, it may help you stand out and get a job faster with higher pay grades than candidates without a degree. If you want a college education, but don’t have the time and expense of a 4-year degree program, consider doing specialized certificate and training in IT/help desk support.

Help desk technician skill sets include PC repair; network management; Operating system deployment and configuration; information security; desktop and mobile device troubleshooting and soft skills like customer service and communication.

IT certifications offer a feasible alternative or are almost similar to an accredited degree program for an individual to start their career as a help desk technician. ITIL, CompTIA A+, CCNA and Network+ certifications are ideal, as they introduce the essential IT areas and provide a deep understanding of IT infrastructure. The A+ training also includes a solid customer service component – an important skill in today’s business-focused IT job market. The next tier in your help desk certification track may be mastery of a popular operating system such as Microsoft’s MCSA windows 10 or windows server.

These certifications help individuals showcase their knowledge and skills to hiring managers and be on the list of top candidates for jobs.

List of top IT Certifications


Looking for an IT Job?

Please call us on 1800 159 151, or complete the form below.

  • This field is for validation purposes and should be left unchanged.

Recent Posts

Can you get a job with just a CCNA certificate?

Can you get a job with just a CCNA certificate?

People often worry about getting jobs after acquiring a few years of education or a specific certificate. This is the exact situation with people who.. Read More →
Does a CCNA Certification help in getting Good Jobs?

Does a CCNA Certification help in getting Good Jobs?

The CCNA certificate will surely help you get in a better position right now. This certificate holds much power because of its course. It mainly.. Read More →

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Courses run subject to registrations.


Find out why we are the leading choice to help boost your career in Australia

Prepare to get IT job ready in 8 weeks

Trained 10,000+ professionals and counting

Experienced Provider: Operating Since 2004

Trained staff from 1000+ Australian Businesses

We Have Placed Candidates In

Over 1000 organisations have relied on Logitrain to be their trusted training partner.

High-quality, cost-effective training in Australia
Learn More
  • OpenPay
  • This field is for validation purposes and should be left unchanged.

Dont’ Wait. Fill the form for a free no-obligation information session with our course specialists.

About The Author

Delivering Classroom and Live Virtual Training with Price Beat Guarantee

EOFY Offer: Book and pay for a course before 30 June. Attend training until 31 August.