Dec 06

Help Desk Job Training and Certifications Required for the Job

Help Desk Job Training and Certifications

Help desk people’s duty is to provide the resources to customers with the information of the organization’s products and services. In other words, help desk people provide technical assistance to solve customer queries.

Requirements for help desk jobs are

  • Degree in Computers/any field
  • Knowledge of computer systems, hardware, and software
  • Problem-solving and analytical skills
  • Strong communication and willingness to learn new things quickly
  • Team-working skills

Certifications required for the help desk are

  • Hub spot academy
  • ITIL foundation
  • Google IT support
  • CompTIA A+
  • Udemy IT help desk professional
  • Microsoft IT support
  • Network +

These are the certifications required for a help desk job.

Hub spot academy:

Hub spot academy offers a free online training tool to get familiar with the help desk tasks. Once we complete this course, we can enter into the help desk job with confidence.

ITIL Foundation:

ITIL means Information Technology infrastructure library. This is a combination of IT processes of selection, planning, delivery, and maintenance of IT service management. ITIL foundation provides basics for customer support and how to use help desk tools. This course explains how to handle customer queries.

Google IT support:

Google organization offers Google IT support course for who don’t have an IT background. People will gain the skills required for entry-level jobs. After finishing the certification, candidates able to do troubleshooting, installing programs, etc.

CompTIA A+:

CompTIA A+ certification is good for those who want to enter the IT field. Most entry-level jobs and help desk jobs require this certification. This is a foundation-level course and able to learn about the hardware, software, and troubleshooting, etc.

Udemy help desk professional:

This course provides the hands-on experience to learn the basic skills needed to get the help desk role.

Microsoft IT support:

This tool is created by Microsoft. This course assists with the roles of a help desk job.

Network +:

This certification validates the skills required to troubleshoot both wired and wireless networks. This certification has a three-year warranty.


This certification is needed for technical support roles like desktop support, help desk, etc.

For More info Click here

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