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Dec 13

Desktop Support Tools

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There are number of Desktop support tools available in market. In this article, we will discuss on few free desktop support tools.

ConnectWise –  This is suitable for small and medium sized businesses and the software gives feasibility to deploy on-premises or on cloud. It supports on Android and iOS devices. Overall rating of this product is 4.7. It offers 3 free agents with a cost to upgrade per 10 agents as $24.

Deskero – This is a cloud-based ticketing and helpdesk tool for any kind of businesses. Overall this product is rated as 4.5. It offers 1 free agent with a cost to upgrade per agent as $4. It supports mobile app deployed on iOS and Android.

Freshdesk – This is a multi-channelled cloud-based solution for any kind of business. This offers features such as event-based triggers, Service level agreements (SLA), chat and chat-based support. It also allows customers to build their own self-service and customer facing dashboards. Overall this product is rated as 4.5. It offers unlimited free agents with a cost to upgrade per agent as $15. It supports social ticketing and can deploy on iOS and Android devices.

ManageEngine ServiceDesk Plus –This tool is a IT service desk solution suitable for all businesses. It provides incident management, self-service portal, knowledge base management. This tool provides incident management feature by combining incidents from different sources and assigning it to the agents. Overall this product is rated as 4.4. It offers 2 free agents with a cost to upgrade per 10 agents as $1,195. It supports mobile app and can deploy on iOS and Android devices.

SysAid – This is a ticketing and helpdesk solution; this solution is available to be deployed on cloud-based or on-premises. This can be deployed on Linux or Windows and supports 2 agents and 100 end users. This tool also offers configuration management, Patch management and SLA management Overall this product is rated as 4.5. It offers 2 free agents. It supports mobile app and can deploy on iOS and Android devices.

Zoho Desk – This is a cloud-based solution for the helpdesk and customer service solution. It provides features such as ticketing reports, agent dashboards, and manager dashboards to view any customer incidents. Overall this product is rated as 4.5. It offers 3 free agents with a cost to upgrade charge as $15 per agent. It supports mobile app and can deploy on iOS and Android devices.

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