The Information Technology Infrastructure Library, better known as ITIL, is the framework for managing IT service delivery around the world. ITIL defines a service lifecycle model that prescribes specific processes and activities during the design, development, delivery, and support of IT services.
By adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well-defined processes that incorporate best practices and processes, resulting in a predictable level of service for users. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements.
Who is using ITIL:
Globally thousands of organisations have adopted ITIL and the same trend can be seen with organisations at all levels of government, health groups, financial institutions and many others.
Each ITIL certification webpage provides links to relevant study guides and syllabi. Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences. Although non-accredited ITIL training is available, utilize an ITIL ATO when you pursue ITIL training. Find a complete list of such training providers on the Axelos ITIL website. Logitrain is a trusted training provider in Melbourne, Sydney, Brisbane, Adelaide and Canberra provides you with a firm understanding of the ITIL 4 framework, core concepts, and terminologies of ITIL service lifecycle. By the end of ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework. Their course includes training and exam preparation of ITIL
The ITIL certification course in Sydney is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers. Like all certifications and qualifications, the ITIL certification provides clear, unbiased evidence of your skills. In the world of IT service, this kind of certification is highly desirable to hiring managers as most companies make use of ITIL. And in many large organisations, being familiar with the ITIL makes it easier to understand and use their incident and change-management tools. In my opinion, everyone in the IT department is responsible for delivering IT service in some way, therefore everyone needs some level of awareness about ITIL, even if they do not seek to become certified. But for those seeking certification, it can definitely add value to their career.
ITIL offers five different certification levels:
This brand new Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme. The Foundation course is a mandatory requirement for all other levels.
AXELOS has stated that the remainder of the ITIL 4 courses is beyond the Foundation level. Becoming an ITIL certified professional makes you a valuable asset to your team and confirms that you have an advanced understanding of how to apply ITIL techniques and concepts to improve your team’s effectiveness and efficiency.
ITIL 4 Foundation supports organizations and individuals to gain optimal value from IT and digital services. ITIL, a professionally recognised certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT-enabled services.
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