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Jan 18

Benefits of Desktop Support Tools

Desktop Support Tools

The landscape of modern corporate workspace is changing rapidly as more companies begin to embrace a remote workforce. This suggests that more employees are working outside of their usual workplace, with no in-house IT professional to return to their desk and troubleshoot system errors. Desktop support tools solve this issue by removing location (of the worker or the tech professional) as an element within the scope of support you can offer, or from anywhere.

Desktop support tools are vital to supporting your business with powerful, secure tech support options that drive the efficiency of your company or increase the productivity of your tasks. Majority of employees utilise desktop support tools for numerous business activities. It’s, therefore, necessary to utilise the services of desktop support tools to maximise desktop speed, reduce downtime, and reduce the danger of knowledge theft. Here are popular 3 desktop support tools for your computer which might benefit your home office or workplace.

Jira

Having bugs is a normal part of running a website, especially for a SaaS business. Jira is a great software application to trace bugs and manage your fixes. It is a versatile ticket system that keeps your team organized. Customer support reps can track the progress of bug fixes and also create tickets for feature requests. This tool bridges communication between customer support agents and developers to unravel the problems that matter most to your customers. Jira even allows you to create public projects so customers can stay updated on bug fixes and vote on features themselves.

Team Viewer

Available in over 30 languages, TeamViewer is widely used remote support software that’s compatible on desktop and mobile. It cuts down on communication time by allowing your team to attach and use a customer’s computer, with permission and directly from their computer. It’s great for remote work too. Whether your team is scattered across the globe or doing an official task from home, this tool makes onboarding and tech fixes at ease. A pretty cool feature of these tools is to be able to control someone else’s computer.

Virtual Box

Virtual Box is a free virtual machine software that allows you to run more than one operating system in a single computer. You can run Windows or Linux or Mac OS X on the same computer in a single session without having to reboot your computer. This tool is very simple to learn and understand. Additionally, this tool provides scripting functionalities, which developers and software testers might frequently need and this platform provides an excellent place for that.

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