Dec 06

Are You Know The Best ITIL Study Tips?


Are you planning to take ITIL 4 Foundation exam? Do you want to pass the exam on the very first attempt?  If your answer is Yes, Let me give you some amazing tips to study and pass your exam on the first attempt.

What is Axelos ITIL?

ITIL (Information Technology Infrastructure Library) contains a set of practices to help organizations deliver value to customers.  ITIL 4 was released by Axelos in 2019.

There are four certification levels:

  • Foundation
  • ITIL4 Managing Professional
  • ITIL4 Strategic Leader
  • Master

ITIL Foundation is the entry-level exam that tests your knowledge of core concepts of ITIL. The foundation covers topics such as key concepts to Service Management, ITIL’s 4 guiding principles, 4 dimensions of Service Management, Service Value System, Service Value Chain, Overview of ITIL practices, and details about 7 key ITIL Practices.

Your knowledge about ITIL Service Management and ITIL framework will be tested. There is absolutely no prerequisite for taking the exam.  It is comprised of 40 questions to be completed in 60 minutes. You need to score at least 65percent (26 questions) to earn the certification. You can appear online or paper-based at an accredited exam centre.

Top Tips on How to Prepare

  1. Take a Course

Attend an instructor-led course offered by institutes or do self-study. Instructor-led course is one of the best ways to learn as you get to interact with the trainer and learn from their experience. Before choosing a training provider, research about them and check for reviews so that you can understand more about the classes. Asking for a short demo is also a good option while selecting the provider. Ask a lot of questions and prepare notes during the class. Clear your doubts. Understand the concepts thoroughly.

  1. Study and Revise

Prepare a study guide. Many of the training institutes provide material for preparation.

Refer to the syllabus as per AXELOS.  Take time to understand the concepts and memorize keywords. You need to grasp the keywords. Use examples to remember concepts. Revise as much as you can.

  1. Practise

Once you have prepared, work on the sample papers. Ensure that you adhere to the time frame. One of the most common reasons for failing the exam is running out of time.

Taking mock exams helps you familiarize yourself with the exam pattern. These tests help you to understand where you stand.  Once you are well prepared, book the exam right away.

What to do during the Exam?

  • ITIL exams are known to be tricky. Hence, read the questions thoroughly and go through all the options before selecting  the answer
  • Use your time wisely
  • Ensure that you have everything required for the exam
  • Make sure to review all the questions at the end
  • Relax and do not panic

If you have opted for an online exam, you will receive your result immediately. However, it may take few days to receive the actual certificate. Joining the AXELOS community provides you with access to guidelines, whitepapers, and case studies. Also, remember to follow LinkedIn or Twitter to see the latest news or changes in ITIL.


Most of the IT companies use the ITIL framework to deliver quality products, Professionals who possess ITIL certification are valued by employers. It will help you to understand IT management. ITIL Foundation is the entry-level exam. You can either learn through the official documents or attend a course. Learn, revise and practise mock exams or sample tests before attempting the exam.

Hope this article helps you prepare for the ITIL Foundation exam.

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