Managed Service Providers (MSPs) have been a great alternative for businesses and organisations who don’t want to employ a dedicated team of IT professionals who will be based in-house. It is fair to say that some of these businesses and organisations don’t really need an in house team but there are occasions where having an in house team is really important for that particular type of business.
Advantages of having a Managed IT service provider
- On-site resource saving
- Floor space saving
When a business signs up with a managed service provider, most of the IT support will be carried out remotely hence there is no requirement for having a dedicated office space for an IT support team within the business. Normally these service providers deploy necessary cloud infrastructure in order to control and monitor everything from their own office.
- Human resource savings
There is no need of employing IT professionals as the managed service providers provide the expertise along with the contract signed up with the business.
- Infrastructure savings
Some Managed service providers provide IaaS (Infrastructure as a Service) as a part of their service hence there is no need of implementing a separate IT infrastructure within the business.
- Wider scope of services
MSPs have the ability to provide additional services such as cloud migration and disaster recovery services as a part of their service commitment.
Disadvantages of MSPs
- Availability issues
On some occasions, every minor IT problem cannot be issued as a ticket to a MSP hence the importance of having an on-premise IT staff arises. Although latest technologies such as remote connections, telephony and other relevant helpdesk software’s are available, the problem still remains.
Importance of having an in house IT department
- Time sensitive nature of work
If the nature of the business or the organisation is time sensitive and if the work that is carried out is in real-time, then having an in house IT department is critical because remote services provided by MSPs cannot match with the demand that is requested.
- Priority on on-premise systems
Many businesses and organisations do have self-hosted servers and other infrastructures for managing all their data and communication within the workplace and in these scenarios, having an on-site IT professionals to manage the systems is important.
MSPs Vs. In-house IT: what is the cost?
Every business is not identical hence the IT costs will not be same as well. IT related costs, either using a MSP or an In-house department, will depend on how efficient and stable service the business or the organisation is looking for.
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